At Heart and Home, I respect your privacy and am committed to protecting the personal information you share with me. This Privacy Policy explains how your information is collected, used, and safeguarded when you visit or make a purchase from heartndhome.com. By using this website, you agree to the practices described below.

Information I Collect

• Personal Information: When you place an order, create an account, submit a form, or contact me, I may collect personal details such as your name, email address, phone number, and shipping address.
• Payment Information: Payment details are collected securely through trusted payment partners to complete your transactions. I do not store your credit or debit card information on my servers.
• Browsing & Usage Data: I collect limited browsing information, including pages visited, device type, and interactions on the website. This helps improve website performance, usability, and product offerings.

How I Use Your Information

• Order Fulfillment: Your information is used to process, confirm, and deliver your orders smoothly and accurately.
• Customer Support: Your contact details allow me to respond to inquiries, resolve issues, and provide order-related support.
• Website Improvement & Personalization: Browsing data helps me understand customer preferences, improve site functionality, and present relevant products and content.
• Communication: I may contact you regarding your order status, account updates, or occasional promotions. You can unsubscribe from promotional emails at any time.

How Your Information Is Protected

I use appropriate technical and organizational security measures to protect your personal data. Sensitive information is transmitted using secure encryption, and access is restricted to trusted parties only.

Sharing of Information

I do not sell, rent, or trade your personal information. Your data may be shared only with trusted service providers, such as payment processors, shipping partners, or website service tools, strictly for business operations. All such partners are required to keep your information confidential.

Legal Compliance (UK)

I comply with applicable Indian data protection and privacy laws. Your information is collected and processed lawfully and responsibly to ensure safety, transparency, and accountability.

Cookies

Cookies help enhance your browsing experience. They allow the site to remember preferences and improve functionality.

Comment Cookies

If you leave a comment, cookies may save your name, email, and website for convenience. These cookies last for one year.

Login Page Cookies

A temporary cookie checks whether your browser accepts cookies. This contains no personal data and is deleted when you close your browser.

User Login Cookies

Upon logging in, cookies help save your login details and display preferences:

• Login cookies remain for two days, or two weeks if “Remember Me” is selected

• Screen preference cookies remain for one year

• Logging out removes login cookies automatically

Your Consent

By accessing or using heartndhome.com, you agree to this Privacy Policy.

Your Data Rights

You have the right to request a copy of the personal data I hold about you or request deletion of your data. Certain information may be retained when required for legal, security, or administrative purposes.

Updates to This Privacy Policy

This Privacy Policy may be updated occasionally to reflect changes in legal requirements or business practices. Any updates will be published on this page.

Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact me through info@heartndhome.com.